FAQs
Jewelry Information
Is your jewelry hypoallergenic? ＋
Yes, all of our earring posts are made of either solid 14k gold, or sterling silver dipped in 14k gold or rhodium (depending on color). Our other jewelry is made of a variety of high-gradematerials and metals including 14k gold and sterling silver. Please see exact materials listed under each item.
How should I store and care for my jewelry? ＋
We recommend giving your jewels occasional breaks from wear, and storing them in a jewelry organizer. Our suede pouches are perfect for traveling with your jewelry. To ensure a long lasting finish on your jewelry, please avoid contact with moisture and liquid cosmetics—this includes body oils, lotions, sunscreen, or makeup. We recommend taking your jewelry off before showering, bathing, or swimming.
How can I figure out what to wear with my jewelry or what type of gift to buy? ＋
Our team of in-house stylists is here to help you! Whether you have an outfit but can’t figure out which jewels to pair with it, you’re unsure what earrings to pair with your necklace, or you need help picking out a gift, we have a full team of jewelry experts and experienced stylists ready to assist you with any accessorizing needs!
Shipping
How will my jewelry arrive? ＋
Your Kissyan jewelry will arrive individually wrapped in a stunning sapphire pouch and gift box. We recommend using the pouch when traveling with your jewelry.
Which carrier do you use for shipping? ＋
We ship all U.S. orders through USPS, DHL, and UPS.
How will I know when my order has been shipped? ＋
Once your order has shipped, we will send you an email with shipping confirmation and a tracking number.
Do you ship internationally? ＋
Yes, we do.
Returns & Warranties
Do you accept returns? ＋
We accept returns* on any unworn merchandise within 30 days of the ship date. If your jewelry arrives unsatisfactory, we will replace your order immediately free of charge.
Returns are subject to a return fee. The cost is calculated during the return process.
*We do not accept returns on any bulk orders (15 units or higher). For these orders we will only be able to honor our warranty policy.
Who do I contact about a return or replacement? ＋
Please email kissyanjewelry@gmail.com for questions about a return or replacement.
Do you offer any type of warranty for your jewelry? ＋
Yes. We offer a warranty on all of the jewelry purchased from our website.
14k Plated Jewelry is guaranteed within 60 days, or 2 months, of purchase.
Vermeil Gold is guaranteed within 90 days, or 3 months, of purchase.
14K Gold Jewelry is guaranteed within 180 days, or 6 months, of purchase.
The jewelry must be purchased directly from this website, and will not be eligible for warranty if purchased through a third-party site.
What is your return policy? ＋
We want you to love your KISSYAN products! Our business was built on service and quality, so if your order arrives less than satisfactory, we will immediately provide you with a resolution. Any unworn item, in the original packaging, can be returned within 30 days of the ship dates for a full refund of your purchased items, except for items ordered in bulk (15 items or more). The customer is responsible for the return shipping costs. Just email us at kissyanjewelry@gmail.com to find out how to proceed with your return. Please check the size reference images before ordering.